Refund policy
At NVRSLP, we strive to provide high-quality products and excellent customer service.
Returns & Exchanges
Customers may request a return or exchange within 14 days of receiving their order.
To qualify for a return or exchange, items must:
- Be unused and unworn
- Be in original condition
- Have all original tags attached
- Be returned in original packaging where possible
Non-Returnable Items
We do not accept returns or exchanges for:
- Worn or washed items
- Customized or personalized products
- Gift cards
- Sale or clearance items
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 7-10 business days.
Original shipping fees are non-refundable unless the return is due to our error.
Return Shipping
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
Contact
For all return and return requests, please contact:
Email: nvrslp23@gmail.com
Phone: 071 471 2194